PRIVACY POLICY

Privacy Policy

Last updated: May 31, 2026

This Privacy Policy describes how The Cat Tote™ collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from catatote.com.

1. DATA CONTROLLER

For the purpose of applicable data protection laws (including GDPR, UK GDPR, and CCPA), the data controller is The Cat Tote™.
Contact: hello@catatote.com
Postal Address: Sydney, NSW, Australia

2. PERSONAL INFORMATION WE COLLECT

- Contact & Shipping Details: Name, shipping address, billing address, email, phone number.
- Payment Information: Processed securely via Shopify Payments, PayPal, or other Shopify-supported gateways. We never see or store full card numbers.
- Technical Data: IP address, device info, browser type, usage data via cookies. We use the Meta Pixel and TikTok Pixel to analyze traffic and optimize advertising.

3. HOW WE USE AND DISCLOSE PERSONAL INFORMATION

- Shopify — our primary e-commerce platform.
- Logistics & Fulfillment Partners — shipping carriers (DHL, USPS, Royal Mail, Australia Post, regional carriers).
- Service Communications — order status, shipping notifications, product care information.
- Marketing (with consent) — promotional emails about new releases. Unsubscribe via link in any email.
- Fraud Prevention — to protect our store from unauthorized transactions.

4. INTERNATIONAL TRANSFERS

As we serve a global audience, your personal information may be transferred to and processed in countries outside your residence. When transferred outside the EEA or UK, we rely on Standard Contractual Clauses (SCCs).

5. DATA RETENTION

Transaction data is retained for 5–7 years to comply with tax and commercial regulations.

6. YOUR RIGHTS (GDPR, UK GDPR & CCPA)

- Right to Access, Rectification, Erasure, Object, and Portability.
- To exercise these rights, contact hello@catatote.com.

7. SECURITY

We use SSL encryption and Shopify's secure infrastructure. No method of transmission over the internet is 100% secure. Use strong passwords and notify us immediately of any suspected compromise.

8. COMPLAINTS

EEA/UK residents may lodge complaints with their local Data Protection Authority. California residents have additional rights under the CCPA.

9. CHANGES TO THIS POLICY

We may update this Privacy Policy. Material changes will be notified by email where appropriate.

10. CONTACT

For any questions: hello@catatote.com