CONTACT US

Contact The Cat Tote™

We're a small artisan studio. Every email is read by a real human.

Email
hello@catatote.com

Response time
We reply to all emails within 1–2 business days. Damaged order, refund, or shipping delay inquiries are prioritized.

What we can help with
- Order status + tracking (include your order number)
- Damaged or defective items (include order number + clear photos of damage AND shipping packaging)
- Returns + refunds (see our Refund Policy)
- Wholesale and custom inquiries
- General questions about our bags, materials, or care

Before you email
You may find your answer faster on our Shipping Policy, Refund Policy, or product page FAQ.